Terms of service

PrecisePTE is operated by Precise Education Group, a registered business in Kathmandu, Nepal. All our courses are subject to these terms and our Privacy Policy. By using this website or enrolling in a course, you agree to these terms.

Our services are intended for people aged 16 and over. Where a student is under 18, a parent or guardian must make the booking and agree to these terms on the student's behalf.

Our course materials are protected by copyright. We grant you a personal, non-commercial licence to use them for your own PTE preparation. You may not copy, resell, publicly display, share with non-students or mirror the materials, or remove proprietary notices.

Course fees are payable in full before the first session. All payments are made by bank transfer. Students in Nepal may pay in NPR by bank transfer, including transfers from eSewa or Khalti to our bank account. International students may pay in AUD by bank transfer or through remittance services such as TapTap Send or Remitly.

Prices are subject to change. The amount payable is the price published on the Courses page of our website at the time of your enrolment. Any bank or transfer fees are paid by you, and payment is complete when the full course fee is received. Course fees do not include PTE exam fees.

All PrecisePTE services are digital, including live coaching sessions, study materials and marking feedback. All sales are final. No refunds are issued for change of mind, cancellation before your first session, or non-attendance. The only exception is a group class that does not reach its minimum enrolment, as set out under Booking and class delivery. This does not affect any non-excludable consumer guarantees you may have under the law of your country of residence.

By enrolling and making payment, you acknowledge and accept this no-refund policy.

We offer three coaching plans:

1-week plan: 6 live sessions, to be claimed within 20 days of enrolment.

2-week plan: 12 live sessions, to be claimed within 40 days of enrolment.

1-month plan: 24 live sessions, to be claimed within 60 days of enrolment.

Sessions may be taken at any time within this window, subject to class and instructor availability. Sessions not claimed within the applicable window are forfeited and are not refunded or carried over, except where we are unable to offer availability during your window, in which case we will extend it.

Sessions may be rescheduled free of charge with at least 3 hours' notice, given by WhatsApp or email. Cancellations with less notice, and no-shows, count as a used session because the slot is reserved for you. If we need to reschedule, you will be offered an alternative slot or a credited session.

Our Score Guarantee is a guarantee of continued support until you reach your desired score. It is not a guarantee that you will achieve any particular PTE score, exam outcome, visa result or admission decision, as these depend on factors outside our control. We are a PTE Academic coaching service only. We are not registered migration agents and do not provide migration, visa or immigration advice. Students should seek advice from a registered migration agent or immigration lawyer for any visa-related matters.

Under the Score Guarantee, if you attend all live sessions in your enrolled package and do not achieve your desired score, we will continue to guide and support you until you do, for up to 6 months from your course completion date. This includes mock test analysis, revised study plans and answers to your questions, delivered asynchronously (for example via WhatsApp or written feedback). This guarantee does not include additional live coaching sessions, which remain available at our standard pricing.

This guarantee does not apply if you miss any live session in your package, stop engaging with the coaching (including not responding to us for 14 days or more), or do not sit the exam within 1 month of course completion. Sessions forfeited due to our unavailability do not count against this condition.

Third-party services used in our courses, including the AlfaPTE Portal and WhatsApp, are governed by their own terms. We do not control their content.

A booking is confirmed once payment is received and your session time is confirmed. One-on-one sessions are one hour per day, at a time agreed between you and your instructor. Group sessions run to a published timetable. All classes are held live online, and no classes are held on Saturdays. Session times are confirmed in Nepal Time (NPT) unless stated otherwise. Sessions may be delivered by any PrecisePTE instructor, and we may change your instructor at any time. If you join a session late, it still ends at its scheduled time.

If enrolment for a group class falls below the minimum needed to run it, we will offer you a place in the next batch, a transfer to another package, or a full refund.

We expect courteous behaviour towards instructors and other students. Harassment, abusive language, disruption of classes, sharing another student's work or recordings, or attempting to use our coaching services to obtain, share or request actual or live PTE exam questions or content (which is prohibited by Pearson and may result in your test being invalidated) is not permitted.

Instructors reserve the right to end a class or session if a student's conduct is disruptive or inappropriate.

We may suspend or terminate access without refund where conduct is serious or repeated, after giving you a chance to respond, except where immediate action is necessary.

Portal and practice-platform logins are issued to one named student and must not be shared. Access lasts for 1 month unless a longer period is stated at purchase. You are responsible for activity under your login and must tell us promptly if you suspect it has been compromised. Enrolled packages and remaining sessions are personal to the enrolled student and may not be transferred or resold to another person.

Templates, worksheets, slide decks, question banks and session recordings remain our property. Sessions may be recorded. By enrolling, you consent to recordings of sessions you attend, and your results and feedback, being used for review, quality and promotional purposes, including on our website and social media.

Recording, screen-capturing or redistributing a live session without written permission is a breach of these terms and of copyright law, and may result in immediate termination without refund.

We are not liable for delay or failure to deliver classes caused by events outside our reasonable control, including power or internet outages, strikes, natural disasters, epidemics or government action. Affected sessions will be rescheduled or credited.

You may stop attending at any time; the refund policy above applies. We may terminate this agreement where conduct rules are breached or where continuing would be unlawful.

Raise any concern with us first at precisepte@gmail.com or +977 9744673307. We acknowledge complaints within 3 working days and aim to resolve them within 14 days of receipt. If we cannot agree, both parties will attempt good-faith negotiation before starting formal proceedings.

These terms are governed by the laws of Nepal, and the courts of Kathmandu have jurisdiction over any dispute.

We may update these terms; the version in force is the one published on this page when you book. If any provision is found unenforceable, the remaining provisions continue in effect. Failure to enforce a term is not a waiver of it.

These terms, together with our Privacy Policy, constitute the entire agreement between you and PrecisePTE regarding your enrolment. Any prior discussions, quotes or representations not reflected in these terms are not binding. We may assign or transfer our rights and obligations under these terms to a successor entity (for example, if Precise Education Group is later incorporated as a private limited company), without affecting your rights under these terms.

Questions about these terms: precisepte@gmail.com, +977 9744673307, Kathmandu, Nepal.